MLS Support

At logon, after typing in your username and password, a popup window appears with a message that says, “Sorry, the maximum number of users for this username are already logged into REsearch”.

Description Each username supports a maximum number of simultaneous logons; in most cases that maximum is one. This message indicates that you have attempted to login with a username that is currently at its limit in terms of simultaneous logons.

Solution If using a shared access, see if someone else is logged into REsearch. Otherwise, if neither yourself nor someone else appears to be logged into REsearch, contact us at either (800) 628-3121 or (808) 599-4224 and we will free the username.

Notes/Tips If the Login button is clicked more than once at login, REsearch will, in response to the first click, login the username. However, in response to the second click, REsearch will generate the “maximum number of users” message. To prevent this from occurring, we recommend you press the Enter key on your keyboard to submit your login request, rather than click the OK button. If, when finished using REsearch, one does not click the Pau button to exit, and instead either closes the Web browser or takes it to another Web page, the username may not be logged off. So, when finished using REsearch, be sure to click the Pau button.

REsearch™ System Requirements

Operating System
  • Windows 7 or newer
  • Mac OSX Mountain Lion 10.9 or newer
  • iOS 6 or newer (iPhone 5 or newer / iPad 4 or newer)
  • Android Jellybean 4.1 or newer (Android phones manufactured later than Jan 1, 2012)
(3 most recent versions)
  • Internet Explorer 9 or newer
    • while REsearch 6 works well on IE9 and above, some features are not available in IE9 like loading more than one photo at a time; we strongly recommend you upgrade from IE9 to IE10 or IE11)
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari (Mac OSX10.8+)
Other Programs
  • Acrobat Reader
  • Microsoft Excel highly recommended
Recommended System Configuration
  • Internet Connection (DSL, Cable, or Faster)
  • Add to your trusted sites in IE and to any security programs you may have
  • Clear out your temporary internet files and cache

Found a problem?  tell us about it.  Please be as descriptive and specific as you can.  You can also call us at 808-599-4224 between 8AM and 5PM Mondays through Fridays.

You can also call our technical support line: 808-599-4224

Technical/Customer Support Hours: Monday – Friday, 8am to 5pm

Technical/Customer Support
Hawaii Information Service
680 Iwilei Road Suite 670
Honolulu, HI 96817

General Inquiries and Customer Support:
Phone: (808) 599-4224
Fax: (808) 536-6499

Toll free in the Islands:
Call (800) 628-3121
Fax (888) 628-3121