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MLS Special FAQ

Panoramic ocean view of Oahu's Rabbit Island
  1. How much of a discount off of the regular price does this represent?

$675 is $75 off the regular annual price of $750, which represents a 10% savings.

  1. Is this the same price as before?

Yes, for the seven years that we have been offering this special, the price has been $675.

  1. What service period does this pay for?

This annual payment covers the service period of 7/1/2021-6/30/2022.

  1. Do I have to complete the MLS Payment & Order Form to get the special, or can I just call or send an email?

The form is required so that we have written acknowledgement of the terms and conditions that are detailed on the form.

  1. Where can I get the form?

You can find it online at hawaiiinformation.com/mlsspecial or we can provide it as an attachment via email, if you send a request for the form to accounting@hiinfo.com.

  1. Where do I send my completed form and payment if I want to mail it?

Our mailing address: Hawaii Information Service, 680 Iwilei Rd. #670, Honolulu, HI 96817

  1. Where do I send my completed form and ACH payment information if I want to send it electronically?

You can send us a voided check and signed form securely online via ShareFile at this link: https://hiinfo.sharefile.com/filedrop/

  1. Why are credit and debit card payments not accepted?

The bank assesses additional processing fees for credit/debit card payments of anywhere from $18-$30+, depending on what type of card it is (debit, business, mileage reward, etc.). There is no way for us to know what will be charged for each individual credit card transaction. Also we are prohibited by law from directly passing on credit card processing fees to Customers.

  1. What happens if I took the special last year but don’t want to take it this year?

We have record of what payment plan you were on prior to taking the MLS special last year. If don’t take the special, you will just be billed according to whatever your prior plan was.

  1. I already received a bill that does not reflect the $675 rate, but I want to take the special.

If you return the form and your payment for the special, you can disregard any other billing notices or invoices that you receive. Your account will be updated to reflect the special rate.

  1. What happens if I pay for a year of service thru 6/30/22 but cancel my MLS service before then?

As is always our policy per the terms of the MLS Subscriber & License Agreement, we do not provide refunds or credits for unused service.

  1. Are there specials for any other of my services besides MLS currently running?

At this time, special pricing applies only to MLS service. If you have any other services with us, please pay your bill as normal.

  1. How will I know that my payment has been received and that I have been given the special price?

A paid invoice receipt will be provided upon request to accounting@hiinfo.com.

  1. When will my payment be processed?

For ACH payments, you may specify a preferred payment processing date by entering it in the “Payment Date” field, but that date cannot be later than the end date of the special, June 25, 2021. Payment will be processed upon receipt if no date is entered. For check payments, checks will be deposited as they are received.

  1. What is the best way to contact HIS if I still have questions?

For fastest response, please email us at accounting@hiinfo.com. Due to the higher than normal call and email volume that occurs during this time, please allow 24 hours before attempting to contact us again.